4 July 2009

Playstation Network keeps signing me out

I can't login to the Playstation Network!
10 Steps to access PSN if 8002A402 isn't the problem.

Until recently, being able to connect to the PlayStation Network has been has been a doddle, literally plug and play. Within the last two weeks something changed no idea what or why but I was getting logged out of the Playstation Network finding it difficult to login to the Playstation Network on my first attempt and I received more than my fair share of Playstation Network error messages, or rather, codes. As I hadn’t touched any settings I thought it was a Sony issue something relating to 8002A402.

Two weeks later I became suspcious and decided to roll up my sleeves to see if I could work out what was going wrong. I managed to fix my Playstation Network problem by tweaking my router settings within five minutes. Since making the changes I haven’t been kicked off the Playstation Network once and when I do sign out reconnection is super quick.

I run a BT Homehub router. Sure, it’s not the best experience in the world, but it's acceptable.

This fix should work for all routers but I can’t guarantee it.

You need to bring up your router web page, try for example: or http://bthomehub.home/ you'll also need to enter a password, try admin if you haven't configured one yet, if you get stuck here, you'll need to contact your router supplier and/or ISP.

Find a section entitled Application Sharing on other routers it might be Application and Gaming.

Now you need to add a device. There should be an option for PlayStation 3, if not I suggest you download the firmware or get a newer router ;-) You can also specify you're own name and you should be able to find the Mac address and link it up that way if necessary.

4. On the BT router web page you know you’re around the right area as you’ll see a message, “A game or application is made up of one or more TCP/UDP port ranges. Each incoming port range can be translated into a different internal (home network) port range. Port ranges can be statically assigned to devices or dynamically assigned using an outgoing trigger.”

5. On the BT router web page you should see a header row; protocol, port range, translate to trigger protocol and trigger port with some blank fields, ignore them and just press the add button 8 times. Then make four of them TCP and the other four UDP; both protocol and trigger protocol. That’s the prep work out of the way.

6. Now we need to open some specific ports.

7. In the ‘port range’ and the ‘translate to’ fields (there are two fields for each option) you need to specify the same values for both the fields. For example if I said port 1 then you would specify 1 in first field, 1 in the second field (that’s port range done) and then same for translate to, 1 in first field 1 in second field – easy eh.

8. So now, add these numbers to TCP fields:

TCP 1 = 80 (you’ll have four 80s)
TCP 2 = 443
TCP 3 = 5223

The fourth one is a little tricker you need to specify start and end for example if I said port 1 and port 2 you would specify 1 in the first field for port range 2 in the second field for port range and you would replicate this for translate to that is 1 in the first field and 2 in the second field.
TCP 4 = 10070 (first field) 10080 (second field) port range and 10070 (first field) 10080 (second field) for translate to.

9. The same principals apply to UDP, so here we go again:

UDP 1 = 3478
UDP 2 = 3479
UDP 3 = 3658

And now the final port 10070 – 10080 (as per TCP above)

UDP 4 = 10070 (first field) 10080 (second field) port range and 10070 (first field) 10080 (second field) for translate to.

Almost done.

10. Now press apply. Restart your hub if you need to. Go to PS3 and ‘Test internet’ make sure everything reads positive and you should be good to go! If not, make sure your hub is working. Make sure you're able to access the internet. Restart your PS3 and then try again.

If this solution doesn’t work then you’ll need to try wiring your modem directly to the PS3 and see if that helps, if it does you’ve whittled it down to being a wireless problem. If it doesn’t then who knows!

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